Return. If product is returned within 30 days undamaged, we will refund the cost of the product less a restocking (handling and inspection) fee of 15%. Transaction fees (such as Paypal fees) must also be deducted. If damage is found, we will pro-rate the refund in accordance with the cost to repair the unit. If the unit cannot be repaired, then no refund can be issued.
To avoid damage on the return trip, please pack in the same manner as when received. Generally, two complete wraps with the provided bubble wrap (1/2″ bubbles, antistatic) are required around the unit, as well as back fill with the same material until the box is tight. Labor and materials to repair damage resulting from improper packing for the return trip will be deducted from the refund.
Customers who have concerns about which product to purchase, or whether the product is suitable for their application should contact us ahead of purchase. We will work with customers to match the best product to their need. In these cases, it is extremely rare that a customer will have a problem of any kind. If a problem is still encountered, we do accept returns and can apply the credit towards a higher power (or otherwise more suitable) product. We always do our best to assure your success.
Customer assumes responsibility for shipping and handling costs, regardless of reason. Restated: Customer pays for return shipping and handling in all cases, including warranty returns.
Note: If your unit was built or modified as a custom special for you, or is sold as a demo unit at a discount, these are NOT RETURNABLE. Please contact us if you have any issues or questions about this policy.
Cancellation. If you decide to cancel your order, please contact us at 1-833-502-6049 within 24 hours after placing the order. Within that period, transaction fees (credit card or Paypal) will be deducted but otherwise the refund will be in full. Thereafter, a cancellation fee will apply to cover processing costs associated with configuring and preparing the product for shipment. This fee will include a 10% cancellation fee plus the transaction fees (credit card or Paypal, for example).