Customer assumes responsibility for shipping and handling costs, regardless of reason. Restated: Customer pays for return shipping and handling in all cases, including warranty returns.
KCC Scientific reserves the right to adjust shipping fees or carriers to accommodate order size. If an adjustment is necessary you will be notified prior to shipment. This especially applies to international orders, although we strive to provide and adhere to best estimate possible at time of order.
Important Note: Please allow standard 1-2 week delivery ARO unless otherwise noted in product description. Many products are built to order; all are handcrafted to assure impeccable quality. Timing products (such as the Model 1900S and 1900W series) require pre-shipment calibration and verification which requires time to validate quality performance.